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Discover the 10 most common functional issues during (and after) a D365 F&O implementation and learn to spot the symptoms in advance.

“IT|Fandango talked more sense in one hour of discovery call than the Microsoft partner of our client did in the previous twelve months.

Sean O’Hara
CEO at ANPRO

Keep your operations running smoothly

We make sure your ERP is set up to eliminate operational bottlenecks, improve production planning, optimize procurement, and provide accurate inventory tracking for seamless operations.

Unreliable production planning

Why are our MRP outputs and planned orders so wrong?

If we had a dime every time we see this… You’ve invested in D365’s sophisticated planning capabilities, but now your planners are back to spreadsheets and manual adjustments. You’re paying for advanced functionalities that you can’t use effectively.

Your team adjusts the MRP outputs manually, duplicating the work done by the system because they don’t trust it. Your planning efforts are manual guesswork at best, pointless purchases at worst.

Without proper setup, D365’s planning engine can’t generate reliable results. You may have dirty data in your system, or bad setup of planning parameters. Often it’s both.

We ask you how you’re using the MRP, we explain how it really works in D365, and we fix any issues in both your process and your system.

Production capacity imbalance

How can we have both idle capacity and production bottlenecks?

It’s frustrating to see some production centres standing idle while others are overwhelmed with work. Your planning team struggles to balance the load, and your manufacturing still can’t meet delivery deadlines despite having sufficient total capacity.

You’re paying for unused equipment and labour in some areas while spending on overtime or contractors in others. Customer deliveries get delayed while workers are idle. Your capital investment planning is distorted because you can’t identify true capacity constraints.

We’re ready to be that your system configuration (setup time, capacity, resources, routing, etc.) don’t reflect reality. And if you’ve decided to set up finite capacity in the ERP, this is making things worse.

We reconfigure your production setup in D365 to match real-world capacities and constraints. Often visual capacity planning tools (outside of the ERP) go a long way to handle production capacity correctly, before the execution at system level.

Inefficient procurement

Why do we keep buying stock we already have in our warehouse?

You and I are both wondering who bought this stuff. Your procurement team places orders for parts that are already sitting unused in the warehouse, free for any production order. Now you’ve got excess stock tying up capital and warehouse space.

Your working capital is locked in redundant inventory that might sit unused for months. Your warehouse space is wasted on duplicated stock. Write-offs increase as some of this excess inventory eventually becomes obsolete.

Your purchasing decisions are made without complete visibility of actual inventory and true net requirements. This is often down to how you mark stock as reserved and how your demand is (not) recorded in the system.

Training and explaining how the system works goes a long way here. We review the processes of the warehouse and planning people, so the procurement team can do their job with data they can trust.

Inventory visibility problems

Why are we constantly firefighting stock issues?

Ah yes, a classic. The system says you have 200 units of a semi-finished, but when production needs it you can only find 50 for picking. Or worse, the system shows zero stock but you’ve got pallets of it in a corner of the warehouse. Either way, you’re in constant reaction mode.

Production lines stop because parts that should be available aren’t where they need to be. Your warehouse staff spend hours hunting for items. Meanwhile, you keep buying safety stock to compensate for inventory you can’t trust.

Unless you’ve customised, stock becomes inaccurate in the system for one key reason: physical operations are not reflected as system transactions (or vice versa). An example? Staff receives an order in the warehouse but they update the system “later”.

We review the process with you to find out where the issues are. Training people and simplifying or automating tasks in the system prevents the problem at source.

Origin logo

What our clients say

Steve Dinnis
Head of ERP at Origin Enterprises

FAQs

If you’re in manufacturing and D365 isn’t delivering, these are the questions we hear again and again. They usually signal the moment clients realise something has to change.

Can you help even if the original implementation was done by another partner?

Of course! Virtually all clients we helped after go-live had a situation where the original setup didn’t meet their business needs (and often their relationship with the original partner had deteriorated). We’re very familiar with similar cases.

Can you help us fix our issues without rebuilding the entire ERP setup?

In some cases, yes. Small functional adjustments can solve big operational headaches. And when that’s not possible, we’ll give you a mitigation plan and present options so you can make an informed decisions.

How do we know if the problem is in D365 or in our business processes?

We analyse both — often it’s the interaction between the two that causes failure. Poor system setup, convoluted processes, and untrained users are the perfect storm for an ERP that doesn’t work.

Got more questions? We’ve got answers

We know every business is different. We’re here to answer all your questions and help you make the right decisions for a successful ERP implementation.