After D365 ERP Implementation
Still Dealing With Chaos After Your D365 F&O Go-Live?
We help you stay ahead after go-live, ensuring your ERP continues to meet your business needs with ongoing system optimization, streamlined reporting, and effective support.
- Continuous performance optimization
- Customizable reporting dashboards
- Ongoing training & support
We Are trusted by Companies Like
Make the most of your ERP
We make sure your ERP remains optimized, delivering accurate data and user knowledge to streamline processes and support long-term success.
Reporting & BI
Reporting and Business Intelligence (BI) turn your ERP operational data into actionable insights. They give you visibility into your business performance.
Poorly done
You can’t get any information you need from D365. Your team built complicated Excel spreadsheet to collate and transform data extracted from multiple source in the ERP. You’re back 20 years.
Properly done
Business applications feed into a data warehouse. Key decision-makers have real-time access to the KPI they need. Reports and dashboards provide meaningful insights without manual data manipulation.
How we do it right
We identify your critical information needs and help you retrieve the right data from the ERP. We show you where it is and how to combine it, so you can build your own reports — you don’t need a team of developers for that anymore.
Support and (re)training
Support ensures that your ERP is working as intended. (Re)training ensures that your users know how the ERP is intended to work. This reinforces the knowledge acquired during the implementation so it becomes routine.
Poorly done
Your team is not using the features you spent months building. You’re fully dependent on your system integrator’s (often poor) support plan for every request. There is zero knowledge retained in-house and you pay multiple times to solve the same problems.
Properly done
Business users confidently leverage D365 to perform their jobs and the IT team supports them to be efficient. As your business evolves, your team knows how to adapt their skills to changing needs.
How we do it right
We provide targeted training based on actual job roles and business processes, explaining the concepts behind the buttons. Our support focuses on knowledge transfer, not just fixing issues within a SLA. We help you build internal expertise to reduce continuous reliance on third parties.
System improvements
Your company is not static. System improvements enhance D365 to meet your evolving business needs. Functional and technical changes ensure that your ERP system continues to deliver value as your business processes change and evolve.
Poorly done
Nothing is done after the implementation, so your D365 system becomes increasingly misaligned with your business as it evolves. The gap between system capabilities and business needs widens over time, and necessary changes become more painful as time passes.
Properly done
Your D365 system is yours, the solution is reviewed and updated periodically to continuously deliver value after the go-live. Changing requirements are met by adding new capabilities and enhancing the existing ones.
How we do it right
We understand that the ERP implementation is capex, but ERP enhancements are opex. We review with you the business case, the impact of the changes, and we help you understand what’s (not) worth doing and why.
Application updates
Microsoft’s One Version means regular application updates, whether you want it or not. Updates come with new features, deprecated ones, and require testing of your solution to ensure nothing gets unexpectedly broken.
Poorly done
You ignore updates and the preparation they require. When you are finally forced to update, it becomes a major headache and massively disruptive event. Next time, the same thing happens.
Properly done
Your system stays current with Microsoft’s release schedule. You’ve automated your testing and prepared your key users to check what matters. Updates create minimal business disruption.
How we do it right
We show you how to prepare for application updates, whether it’s via building automated testing or keeping your key users in top shape (or both). We also help you to evaluate new features so you make each application update an opportunity, not just a chore.
What our clients say
Their words about our results say more than we ever could.
We had accuracy issues with our hours in inventory report for almost a year. IT|Fandango solved the issue in two weeks. I owe them a big thank you for allowing me to sleep at night again.
Jan Nielsen
CFO at East Metal
Keep your ERP working for you
Book a call with us to ensure your ERP continues to meet your business goals, stays up-to-date, and evolves with your needs. We’ll guide you every step of the way.
FAQs
After 10+ years fixing and guiding Dynamics 365 projects, we know the real objections. Here’s what you’re probably asking — and how we answer.
The industry disconnect between implementation and support consultants means that quality of the service always drops after go-live. Logging IT tickets won’t help you with features redesign, application updates, and long-term strategy — that’s why we’re here.
Targeted functional support, business process tuning, and retraining — not just ticket resolution. It’s why you need Dynamics functional specialists on your side also after go-live.
Chances are that your users were trained on theory only. Now they need support for real-world use. In some cases, a dedicated round of training to master the concepts is all you need to solve many problems.
Got more questions? We’ve got answers
We know every business is different. We’re here to answer all your questions and help you make the right decisions for a successful ERP implementation.
