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Discover 7 operational warning signs that your ERP system is failing to deliver after go-live.

“IT|Fandango talked more sense in one hour of discovery call than the Microsoft partner of our client did in the previous twelve months.

Sean O’Hara
CEO at ANPRO

Keep your finances on track

We ensure your ERP is working the way it should to resolve financial issues, including accurate costing, clear profitability insights, and tighter procurement controls.

Cost variance issues

What’s driving this variance between forecasted and actual costs?

This is common problem for manufacturing companies that treat their ERP as a black box. Your finance team reports alarming variances between expected and actual costs, but nobody can figure out why because production data are unclear or not readily available.

You price products and projects based on inaccurate cost data, selling at a potential loss without realising it. Budget forecasts are unreliable and financial planning is pointless, since the estimates don’t match reality. The board grows impatient.

Your costing model in D365 doesn’t reflect your actual production environment. In our experience it’s because standard costs are not updated, variances are not logged at source, or costs are not split correctly (by work centre, item, or operation).

We review with you the type of financial reporting you need. Then we fix any obvious D365 misconfiguration and any sources or missing or dirty data. Once the system contain accurate information, we build for you a report to retrieve actual costs so you can compare them to your estimates.

Profit margins guesswork

Why can’t I get a clear picture of our product-level profitability?

Building the report is not the problem, the problem is that their content doesn’t feel reliable. I mean, you are sure the data are not right, just not sure by how much. You keep challenging it, but nobody in IT or production can explain why.

You keep producing unprofitable products while underinvesting in the profitable ones. Efforts are resources allocation are based on estimated product costs that don’t match reality, so it’s about making decision on gut feel — so much for data-driven insight.

Production in D365 is designed to calculate and allocate the direct costs of a manufactured product, but allocation of indirect costs is a company choice. Chances are you’re looking straight into raw ERP data without a meaningful logic behind it of what costs should be captured, from where, and how.

Product profitability is a reporting matter (insights), not an ERP one (operational transactions). So first we work with you to define what key information you want to see, then we design a robust logic to retrieve it from the system and combine it for your consumption.

No control over invoices

Why are we haemorrhaging money through our procurement process?

Your have countless untracked purchases and invoice paid without formal authorisation. This also means no visibility into spending until after invoices arrive. If there is an approval process it’s bypassed, so your AP team can’t match invoices with purchase orders and receipts. Invoice payments are recorded retroactively with a journal.

You’re paying for goods and services without knowing if they were actually ordered or received. Some of these may be duplicate payments, some of them plain frauds. When you try to withhold payments to run checks, suppliers complain and procurement is disrupted. Any form of procurement budgeting is a wild dream.

Your procurement approval in D365 is missing or it’s present but full of holes and prone to bypassing. Same goes for invoice approval, with no timely recording of invoices in the system and no formal matching (two- or three-way) once they’re in. The entire process has no structure.

We review your AP process and we design with you an approval model that ensures control while avoiding disruption. Then we implement it in the system, leveraging the standard purchase order and invoice workflows. Last but not least, we train your users to encourage adoption.

Compliance and audit failures

How come we’re still failing compliance checks and audits?

Your finance team dreads audit season, because they scramble to produce documentation that should be routine. They spend weeks manually producing evidence that D365 should generate at the click of a button. You’ve thrown money and resources at remediation, but every audit brings up the same rollercoaster.

Your business faces potential regulatory penalties and increased scrutiny. Compliance remediation diverts resources from value-adding activities. Audit findings damage your reputation with stakeholders, going as far as affect financing options.

Your D365 system lacks proper approval controls, audit trails, and data access segregation. Certain processes are manual or happen completely out of system, which creates gaps in traceability and black holes in compliance.

We help you integrate the standard traceability, control, and audit features of D365 into your company processes, from approval workflows to segregation of duties. We reduce the time you need to prepare (and the stress you incur) to prepare for audits.

What our clients say

Jan Nielsen
CFO at East Metal

FAQs

If you’re in manufacturing and D365 isn’t delivering, these are the questions we hear again and again. They usually signal the moment clients realise something has to change.

Can you help even if the original implementation was done by another partner?

Of course! Virtually all clients we helped after go-live had a situation where the original setup didn’t meet their business needs (and often their relationship with the original partner had deteriorated). We’re very familiar with similar cases.

Can you help us fix our issues without rebuilding the entire ERP setup?

In some cases, yes. Small functional adjustments can solve big operational headaches. And when that’s not possible, we’ll give you a mitigation plan and present options so you can make an informed decisions.

How do we know if the problem is in D365 or in our business processes?

We analyse both — often it’s the interaction between the two that causes failure. Poor system setup, convoluted processes, and untrained users are the perfect storm for an ERP that doesn’t work.

Got more questions? We’ve got answers

We know every business is different. We’re here to answer all your questions and help you make the right decisions for a successful ERP implementation.